Over the past few months, we've seen uptake surge, as people continue to use Zenbox to track customer data across services. I'm personally humbled at the scale we've been able to help out - at the end of last month, we were tracking over a million customer profiles across our users, combined from dozens of SaaS apps, and servicing over 10,000 requests a day from within GMail for combined profiles. I love the thought of how much time, energy, and frustration we've saved our users.
So with that in mind, we've been hard at work completely revamping Zenbox with three goals:
- Much, much faster
- Easier to use
GMail is unique amongst web applications, in that it's highly dynamic, left open for days at a time, and not designed for any extension on the frontend - so it can be a challenge to deliver an exceptionally stable plugin. However, with some great effort from everyone, I think we've done just that. I'd like to mention just a few of the high-level improvements we've made with this release.
We've touched up the UI to be far more intuitive than before. Users of the new extension have picked up on the menus far more quickly than before. As a quick example, each menu item only has one function, whereas before a single menu item could both open a link and open a profile editing box, depending on where you clicked.
Beyond that, we wanted this release to be configurable, so that pieces could be easily removed or added. You can now make Zenbox as small and spartan as possible, or equally as big and detailed. Each section is collapsable and toggle-able. This makes it easy to get Zenbox to be as powerful as possible, but not overwhelming, depending on how you use it.
It's All Inside the App
And we've moved all configuration to be in-app: With the Zenbox menu, you can easily add more services directly, exclude emails from being looked up, etc.
Not only that, but you can suggest features, tell us about bugs, and open live support chat from the same menu. This has been a huge hit with our users so far, and we've got a great deal of feedback as a result.
We've also scaled back some features: We've removed the Zenbox-anywhere feature, dropped compatibility with the Rapportive extension, and removed the single-field edit feature - though we'll be looking at how to bring them back in an appropriate form in the future.
We'll continue to roll out new features and fix bugs rapidly, and we'll be sure to update the blog when we do.
If you haven't already done so, install the Zenbox plugin to bring together all your SaaS apps into GMail right now!